Downloading problems
Problem # 2:
Several users have reported problems when downloading the installation files with the new version 10 of Windows Internet Explorer. In many cases, the download is interrupted before the end and is not done completely.
Solutions:
1 - Download the installer programs from another browser such as Google Chrome or FireFox. (If you do not have Google Chrome, install it, it's quick and easy).
2 - Use an older version of Internet Explorer.
Be comfortable to contact us if this does not fix the problem.
Several users have reported problems when downloading the installation files with the new version 10 of Windows Internet Explorer. In many cases, the download is interrupted before the end and is not done completely.
Solutions:
1 - Download the installer programs from another browser such as Google Chrome or FireFox. (If you do not have Google Chrome, install it, it's quick and easy).
2 - Use an older version of Internet Explorer.
Be comfortable to contact us if this does not fix the problem.
Other downloading or installation problems
It may happen that the installation program stops and displays an error message saying that the installation file you downloaded is corrupted or there is a virus. The cause of this problem is almost always a file corruption when downloading. A single modified bit on the million of bits is enough to make the file defective.
To address this issue, you can restart the download, but you must absolutely delete each time the temporary Internet files before you do the download. When you download a Web page or file, your browser places a copy of this file in a folder of temporary Internet files. When you download again this file that has the same characteristics ( same URL address, same name, same length, etc.), your browser tries to fetch the copy of the file (possibly defective) in the folder of the temporary files rather than going to download the file from the Internet to save time.
So, always delete the temporary Internet files, close your browser, then restart your browser before downloading again the installation program. Perhaps it will be necessary to try this procedure several times before doing a successful download.
With Microsoft Explorer, you delete the temporary Internet files by clicking the button Delete files in the dialog box that opens from the menu Tools/Internet Options... Do not manually alter the content in the Windows folder.
It may happen that the installation program stops and displays an error message saying that the installation file you downloaded is corrupted or there is a virus. The cause of this problem is almost always a file corruption when downloading. A single modified bit on the million of bits is enough to make the file defective.
To address this issue, you can restart the download, but you must absolutely delete each time the temporary Internet files before you do the download. When you download a Web page or file, your browser places a copy of this file in a folder of temporary Internet files. When you download again this file that has the same characteristics ( same URL address, same name, same length, etc.), your browser tries to fetch the copy of the file (possibly defective) in the folder of the temporary files rather than going to download the file from the Internet to save time.
So, always delete the temporary Internet files, close your browser, then restart your browser before downloading again the installation program. Perhaps it will be necessary to try this procedure several times before doing a successful download.
With Microsoft Explorer, you delete the temporary Internet files by clicking the button Delete files in the dialog box that opens from the menu Tools/Internet Options... Do not manually alter the content in the Windows folder.
Problem # 1:
When making an update, some users report that they still find themselves with their old version.
Solution:
Delete temporary Internet files from your browser. Download and install again then.
When making an update, some users report that they still find themselves with their old version.
Solution:
Delete temporary Internet files from your browser. Download and install again then.